Intercom incident

[US Hosting] Latency in the inbox for a subset of customers

Minor Vendor's status page →

Resolved on January 27, 2026, affecting Fin AI Agent and Inbox and 1 more.

resolved Jan 27, 2026, 05:03 PM UTC

A small subset of Intercom customers experienced degraded service including inconsistent latency and stale data when reading from the platform.

Started
Jan 27, 2026, 05:03 PM UTC
Resolved
Jan 27, 2026, 05:03 PM UTC
Duration
–
Detected by Pingoru
Jan 27, 2026, 05:03 PM UTC

Affected components

Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannel

Update timeline

  1. resolved Jan 27, 2026, 05:03 PM UTC

    A small subset of Intercom customers experienced degraded service including inconsistent latency and stale data when reading from the platform.

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