Resolved on January 29, 2026, affecting Fin AI Agent.
Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery.
Affected components
Update timeline
- identified Jan 29, 2026, 08:34 PM UTC
Fin for Salesforce is experiencing errors. Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This will allow for full service recovery.
- monitoring Jan 29, 2026, 09:13 PM UTC
To recover service, log into Fin for Salesforce, go to Fin Settings, then Salesforce Integration, and then click reconnect. If you are still having issues, go to https://login.salesforce.com/ and log out of all sessions. Then try reconnecting again.
- resolved Jan 29, 2026, 09:32 PM UTC
Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery.
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