Resolved after 3 hours 6 minutes, affecting DealCloud AE - Preview Sandbox and DealCloud PS CA1 and 1 more, on October 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:56 AM UTC
We are currently experiencing a service degradation affecting our Dealcloud solution in Production and Sandbox environments in the EU\US\AP\CA\AE region. Our team is actively investigating the cause, and we will provide updates as more information becomes available. We are currently aware of an application gateway/provider issue which is intermittently affecting the loading of the Dealcloud pages.
- identified Oct 09, 2025, 10:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 10:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 01:03 PM UTC
The issue has been resolved. All services are operating as normal.
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