Intapp Outage History

We have identified the issue and are working on a resolution. Further updates will be posted shortly.

Products affected: DealCloud, Time, Intake, and Conflicts Region: EU Affected features or workflows: Some users may be unable to log in to the applications or may experience application slowness. Update: We have identified an issue caused by an ongoing service disruption affecting the underlying Microsoft Azure service provider in the EU region. The issue will persist until the Azure service disruption is resolved. We are actively monitoring the situation and will provide our next update within 2 hours, or sooner if we have any material information.

We are continuing to monitor the situation with Azure and will provide another update as soon as more information is available.

We are actively monitoring the ongoing recovery efforts by Microsoft Azure. We will share further updates as soon as new information is available.

Product: DealCloud Environment: UAT/Sandbox Region: USA Affected feature or workflow: ability to log into the UAT/Sandbox site. We have identified an issue affecting DealCloud UAT and Sandbox environments in the US region. Users may experience difficulties logging in to the application. Our team is actively working to implement a fix and restore full service as quickly as possible. We will provide the next update within 2 hours, or sooner if there are significant developments.

Our team continues to actively work on implementing a fix. We will provide the next update within 2 hours, or sooner if there are significant developments.

A fix is currently being rolled out to address the issue affecting DealCloud UAT and Sandbox environments in the US region. As the fix is deployed, clients will gradually regain the ability to log in. We expect the service to be fully restored by tomorrow morning Eastern Time (ET). We appreciate your patience and understanding as we work through the restoration. We will provide another update sooner if there are any significant developments.

Product: DealCloud Region: USA, Farms 3 and 4 Impact: Some users may be unable to sign in to the DealCloud platform. We are currently experiencing an issue affecting DealCloud in USA Farms 3 and 4. Our Engineering team has taken corrective action, and the service is gradually recovering. We will continue to monitor recovery and provide the next update within one hour.

We have identified the cause of an issue currently affecting DealCloud (US). Users may experience slow page loads, request timeouts, or errors when accessing the application. Our engineering team is actively working to resolve this and we will provide a further update shortly.

We have identified the issue and are working on a resolution. Further updates will be posted shortly.

We have identified the issue and are working on a resolution. Further updates will be posted shortly.

We are currently experiencing a service degradation affecting our Billstream solution in the USA region. Users may experience issues logging in to the application. Our team has identified the issue and is actively working to implement a fix. We will provide further updates as more information becomes available.

Our engineering team continues to work on deploying the fix. We will provide another update shortly.

Intapp is aware of an issue affecting Intapp Time performance and availability for some customers. Our engineering team is actively working to resolve it. This issue affects a subset of customers. Administrators at impacted organizations are receiving direct email communications with additional detail and updates. If you have not received a direct email regarding this issue, no action is required on your part. We will update this notice as the situation progresses. We will provide the next update once the corrective actions have been completed or if any new information becomes available.

The issue with US Time has been identified and a fix is being put in place. Clients may experience degraded performance while the solution is being applied.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

The issue has been identified, and a fix is being implemented.

The issue has been identified, and the team is working on a resolution.

We are continuing to work on a fix for this issue.

Users may experience delays of up to several hours in data synchronization between the DealCloud and Snowflake databases.

We have identified the issue and are working on a resolution. Some clients may experience short connection disruptions. Further updates will be posted shortly.