Resolved after 8 hours 10 minutes, affecting DealCloud EU1 and DealCloud US1 and 1 more, on October 29, 2025.
We anticipate full recovery to happen by 23:20 UTC on 29 October 2025.
Affected components
Update timeline
- identified Oct 29, 2025, 04:09 PM UTC
We are currently investigating an issue affecting the DealCloud application in all regions. Users may be unable to log in to the platform at this time. Our engineering team is actively working on a resolution and we will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 29, 2025, 04:25 PM UTC
The DealCloud platform has been restored and is now operational across all regions. Some users may experience a brief delay during the initial page load, but all functionality should perform as expected thereafter. Our engineering team will continue to monitor system performance closely to ensure ongoing stability and responsiveness. We appreciate your patience.
- monitoring Oct 29, 2025, 05:09 PM UTC
We are aware of an ongoing Microsoft Azure outage that is currently impacting certain DealCloud functionalities, including: *Outlook Web Add-in *DealCloud Mobile Application Our team is actively monitoring the situation and will provide updates as more information becomes available. Core DealCloud platform access remains available.
- monitoring Oct 29, 2025, 08:12 PM UTC
We anticipate full recovery to happen by 23:20 UTC on 29 October 2025.
- resolved Oct 30, 2025, 12:20 AM UTC
This incident has been resolved.
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