Resolved after 4 hours 21 minutes, affecting Time US1, on February 20, 2026.
Services continue to recover. We will continue to monitor until all services are fully recovered.
Affected components
Update timeline
- investigating Feb 20, 2026, 07:07 PM UTC
We are currently experiencing a partial outage affecting our Time solution in the US region. Affected tenants will see Time web unavailable, and my encounter desktop sync errors. Our team is actively investigating the cause, and we will provide updates as more information becomes available.
- identified Feb 20, 2026, 08:01 PM UTC
We have identified the issue and are working on a resolution. Further updates will be posted shortly.
- identified Feb 20, 2026, 09:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 20, 2026, 10:00 PM UTC
A fix has been implemented and services are recovering. We will continue to monitor until all services are fully recovered.
- monitoring Feb 20, 2026, 10:56 PM UTC
Services continue to recover. We will continue to monitor until all services are fully recovered.
- resolved Feb 20, 2026, 11:29 PM UTC
We have resolved the incident.
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