Resolved after 4 hours 20 minutes, affecting Risk/Flow EU1 and Time EU1, on May 6, 2026.
We have identified the issue as being related to pivot table usage. While we work on a fix, the following changes can improve performance in the meantime: Where possible, replace pivot tables with an Aggregated Table or Table widget, both of which are lighter. If a pivot is required, reduce the number of Values configured, as each value adds calculation overhead. Avoid using Columns in pivots - these are resource-intensive. Where possible, convert Columns to Rows instead.
Affected components
Update timeline
- investigating May 06, 2026, 10:46 AM UTC
We are currently experiencing a service degradation affecting our Reporting solution in the EU region. Our team is actively investigating the cause, and we will provide updates as more information becomes available.
- identified May 06, 2026, 12:03 PM UTC
We have identified the issue as being related to pivot table usage. While we work on a fix, the following changes can improve performance in the meantime: Where possible, replace pivot tables with an Aggregated Table or Table widget, both of which are lighter. If a pivot is required, reduce the number of Values configured, as each value adds calculation overhead. Avoid using Columns in pivots - these are resource-intensive. Where possible, convert Columns to Rows instead.
- resolved May 06, 2026, 03:06 PM UTC
The issue has been resolved. All services are operating as normal.
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