Incapsula incident
[INC 926] Imperva Management Portal DNS Protection Dashboard Issue in APAC region
Resolved after 1 hour 48 minutes, on October 26, 2025.
The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Update timeline
- investigating Oct 26, 2025, 12:45 PM UTC
We have discovered a potential service degradation, affecting the Imperva Protection dashboard. The DNS Protection Management dashboard are not responding.. Customer domains are still fully protected and DNS Resolution is unaffected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- monitoring Oct 26, 2025, 01:09 PM UTC
Technical teams have performed remedial actions and the DNS Protection Dashboard has been restored. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- investigating Oct 26, 2025, 02:31 PM UTC
The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- resolved Oct 26, 2025, 02:33 PM UTC
The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection dashboard. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
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