[INC-1166] Service Degradation Affecting Newly Onboarded Sites

Update timeline

1. investigating Oct 20, 2026, 08:43 AM UTC

   We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 09:15 UTC.

2. identified Oct 20, 2026, 09:04 AM UTC

   Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available. The next update will be before 09:45 UTC

3. identified Oct 20, 2026, 09:43 AM UTC

   Efforts into mitigating the issue are still ongoing. Further updates will be provided as information becomes available. The next update will be before 11:15 UTC

4. identified Oct 20, 2026, 10:26 AM UTC

   Efforts to mitigate the issue are still ongoing. Our teams continue working to restore normal service. Further updates will be provided as information becomes available.

5. identified Oct 20, 2026, 12:54 PM UTC

   Imperva teams continue working to mitigate the issue and restore normal service. We are currently implementing and validating mitigation actions. Further updates will be provided as information becomes available.

6. identified Oct 20, 2026, 02:28 PM UTC

   Mitigation efforts are ongoing. Our teams have completed additional configuration changes and continue working to restore normal service. Further updates will be provided as information becomes available.

7. monitoring Oct 20, 2026, 04:12 PM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Oct 20, 2026, 04:21 PM UTC

   This incident has been resolved.