[INC-1158] Service Degradation of Dallas, TX (DAL) PoP

Update timeline

1. investigating Oct 09, 2026, 10:16 PM UTC

   We have discovered a service degradation that is affecting the DAL POP, which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Traffic is currently being rerouted through an alternate PoP in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

2. investigating Oct 09, 2026, 10:42 PM UTC

   Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.

3. investigating Oct 09, 2026, 10:43 PM UTC

   Investigation into the cause of the service degradation affecting the DAL PoP is still ongoing. Traffic remains rerouted through an alternate PoP in the region. Further updates will be provided as information becomes available.

4. investigating Oct 09, 2026, 10:46 PM UTC

   We are continuing to investigate this issue.

5. identified Oct 09, 2026, 11:21 PM UTC

   The issue affecting the DAL PoP has been identified, and our technical teams are actively working on a fix. Traffic remains rerouted through an alternate PoP in the region. The next update will be provided no later than 00:20 UTC on Saturday, 10 October.

6. identified Oct 09, 2026, 11:46 PM UTC

   A fix has been applied to address the connectivity issue affecting the DAL (Dallas) PoP. Traffic continues to be routed through an alternate PoP while our teams monitor service stability. The DAL PoP is scheduled to return to service during a low-traffic period, around 09:00 UTC on Saturday, 10 October. We will provide a further update once the PoP is back in service.

7. monitoring Oct 10, 2026, 09:18 AM UTC

   The Dallas, TX (DAL) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.

8. resolved Oct 10, 2026, 10:11 AM UTC

   The Dallas, TX (DAL) has been reactivated, and monitoring has confirmed stability. Services are operating normally, and the incident is now resolved.