[INC-947] Chicago (ORD and CHI) and Los Angeles, CA (SNA) Data Center Issue

Update timeline

1. investigating Dec 29, 2025, 04:48 PM UTC

   Technical teams are investigating a potential issue in the Chicago, IL (ORD and CHI) and Los Angeles, CA (SNA) data centers. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Dec 29, 2025, 08:15 PM UTC

   We have identified the source of the issue in the data center. Technical teams are working on a fix. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Dec 29, 2025, 10:25 PM UTC

   A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Dec 30, 2025, 02:07 AM UTC

   This incident has been resolved.