Incapsula incident
[INC-1120 ] Service Degradation affecting a subset of customers in North America region
Resolved after 4 hours 12 minutes, affecting Chicago 1, IL (CHI) and Detroit, MI (DET) and 1 more, on September 2, 2026.
Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.
Affected components
Update timeline
- investigating Sep 02, 2026, 08:21 PM UTC
Imperva has been alerted to the fact that there have been two major fiber cuts in North America. These fiber cuts are within the network of a major upstream carrier. A subset of customer traffic coming to or going from the Imperva network may transit this infrastructure and as a result of this issue, customers may experience connectivity issues, increased latency, or service degradation. We will provide further updates as more information becomes available. The next update will be before 20:50 UTC
- monitoring Sep 02, 2026, 08:46 PM UTC
We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.
- resolved Sep 03, 2026, 12:33 AM UTC
Monitoring has shown stable performance following the mitigation measures implemented earlier. This incident is considered resolved at this time. We will continue to monitor the environment as part of our standard operational practices to ensure ongoing service stability.
Your product runs on more than Incapsula
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services