Resolved after 3 days 3 hours, on January 13, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jan 13, 2025, 10:26 AM UTC
We are experiencing reduced performance on conversion tracking in the APAC region with customers integrated via the storefront plugins. We are investigating the issue.
- monitoring Jan 13, 2025, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 02:26 PM UTC
This incident has been resolved.
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