Resolved after 9 hours 26 minutes, affecting System Emails, on August 20, 2026.
The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago.
Affected components
Update timeline
- investigating Aug 20, 2026, 01:54 PM UTC
We are currently investigating this issue.
- identified Aug 20, 2026, 01:59 PM UTC
We have identified the issue and are currently working on a fix.
- monitoring Aug 20, 2026, 03:38 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 20, 2026, 11:20 PM UTC
The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago.
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