Impact incident

Cloud Provider Outages

Resolved after 21 hours 20 minutes, affecting Reporting and Platform Web Portal and 1 more, on June 12, 2025.

resolved Jun 13, 2025, 04:29 PM UTC

We confirmed all services are operating as expected as of 5 PM PDT Thursday June 12th.

Started
Jun 12, 2025, 07:08 PM UTC
Resolved
Jun 13, 2025, 04:29 PM UTC
Duration
21h 20m
Detected by Pingoru
Jun 12, 2025, 07:08 PM UTC

Affected components

ReportingPlatform Web PortalBatch FTP TrackingProduct CatalogSystem EmailsMarketing Website

Update timeline

  1. investigating Jun 12, 2025, 07:08 PM UTC

    Many of our cloud based infrastructure providers are experiencing issues. As a result we are seeing partial outages on the platform on many pages that depend on these platforms. We are currently investigating.

  2. investigating Jun 12, 2025, 07:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 07:18 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 12, 2025, 07:51 PM UTC

    Our providers have resolved the issue and we are seeing the site is now operating as expected. We are continuing to monitor.

  5. resolved Jun 13, 2025, 04:29 PM UTC

    We confirmed all services are operating as expected as of 5 PM PDT Thursday June 12th.

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