Resolved after 15 days 1 hour, affecting Product Catalog, on June 9, 2025.
The fix has been implemented and is currently being monitored. Conversions that occurred during the outage are being replayed, and we expect to be fully caught up within the next 24 hours. The team is still actively working on a fix to sync Shopify Product Catalogs.
Affected components
Update timeline
- investigating Jun 09, 2025, 07:56 AM UTC
We are currently investigating this issue.
- identified Jun 09, 2025, 08:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 09, 2025, 08:20 PM UTC
The fix has been implemented and is currently being monitored. Conversions that occurred during the outage are being replayed, and we expect to be fully caught up within the next 24 hours. The team is still actively working on a fix to sync Shopify Product Catalogs.
- resolved Jun 24, 2025, 09:20 AM UTC
This incident has been resolved.
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