Impact incident
Brand Marketplace and My Brands pages are not available
Major Vendor's status page →
Resolved after 4 hours 45 minutes, affecting Platform Web Portal, on August 21, 2025.
A fix has been implemented and the pages are available again. We are monitoring for any further issues.
Affected components
Platform Web Portal
Update timeline
- investigating Aug 21, 2025, 06:25 PM UTC
The Brand Marketplace and My Brands pages are currently down for publishers and creators.
- identified Aug 21, 2025, 06:35 PM UTC
We have found root cause and are putting out a fix.
- monitoring Aug 21, 2025, 08:08 PM UTC
A fix has been implemented and the pages are available again. We are monitoring for any further issues.
- resolved Aug 21, 2025, 11:11 PM UTC
This incident has been resolved.
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