Resolved after 7 hours 45 minutes, affecting Stile (Stile — USA) and i-Ready Support, on September 16, 2026.
We're seeing service restored on our end, and phone and case support are back to normal for i-Ready Support. Salesforce has not yet issued an official all-clear, so we're continuing to monitor closely in case the disruption returns. i-Ready itself was not impacted throughout this incident. Students and educators can log in and work in the platform as usual. We'll provide a final update once Salesforce confirms full resolution. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:22 PM UTC
Salesforce, which we use to manage support cases and phone calls, is currently experiencing a service disruption. As a result, you may see slower response times when contacting i-Ready Support, and calls will route to voicemail rather than reaching a live agent. Voicemails and emails still reach us, and we'll follow up as soon as we're able. i-Ready itself is not impacted. Students and educators can log in and work in the platform as usual. Salesforce is posting updates on their status page: https://status.salesforce.com We'll post updates here as we learn more. Thank you for your patience.
- monitoring Sep 16, 2026, 03:38 PM UTC
We're seeing service restored on our end, and phone and case support are back to normal for i-Ready Support. Salesforce has not yet issued an official all-clear, so we're continuing to monitor closely in case the disruption returns. i-Ready itself was not impacted throughout this incident. Students and educators can log in and work in the platform as usual. We'll provide a final update once Salesforce confirms full resolution. Thank you for your patience.
Your product runs on more than i-Ready
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services