Resolved after 21 hours 18 minutes, affecting Ingestion, on November 14, 2024.
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.
Affected components
Update timeline
- investigating Nov 14, 2024, 07:09 PM UTC
We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- investigating Nov 14, 2024, 07:13 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. The lost sessions are compensated by increasing session capture for the following hours.
- investigating Nov 14, 2024, 07:18 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.
- resolved Nov 15, 2024, 04:28 PM UTC
This incident is now resolved. Thanks for bearing with us!
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