Resolved after 1 day 3 hours, on January 20, 2025.
After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.
Update timeline
- investigating Jan 20, 2025, 07:44 AM UTC
We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
- investigating Jan 20, 2025, 09:18 AM UTC
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- monitoring Jan 20, 2025, 02:30 PM UTC
After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.
- resolved Jan 21, 2025, 11:31 AM UTC
This incident is now resolved. Thanks for bearing with us!
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