Hotjar incident

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

Resolved on February 28, 2025.

resolved Mar 18, 2025, 03:05 PM UTC

We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

Started: Feb 28, 2025, 03:05 PM UTC
Resolved: Feb 28, 2025, 03:05 PM UTC
Duration: –
Detected by Pingoru: Feb 28, 2025, 03:05 PM UTC

Update timeline

resolved Mar 18, 2025, 03:05 PM UTC

We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

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