Resolved after 8 hours 25 minutes, affecting Canvas Proctoring and Blackboard Proctoring and 1 more, on October 20, 2025.
Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:15 PM UTC
AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.
- monitoring Oct 20, 2025, 01:16 PM UTC
AWS has reported progress being made on restoring services in the US-EAST-1 Region
- monitoring Oct 20, 2025, 03:29 PM UTC
Additional improvements have been made, the AWS team continue to investigate and restore services.
- monitoring Oct 20, 2025, 06:18 PM UTC
AWS is applying mitigations to the remaining Availability Zones at which point they expect launch errors and network connectivity issues to subside.
- resolved Oct 20, 2025, 08:40 PM UTC
Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.
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Amazon Web Services