Resolved after 20 hours 39 minutes, affecting Smart SIM, on October 29, 2026.
The issue effecting upgrades to the Smart SIM has been resolved.
Affected components
Smart SIM
Update timeline
- investigating Oct 29, 2026, 01:17 PM UTC
We are aware of an issue effecting customers looking to upgrade to the new 2.0 version of the Smart SIM, and are investigating with our network partners for a resolution
- monitoring Oct 29, 2026, 04:35 PM UTC
A fix has been identified and is being rolled out currently
- resolved Oct 30, 2026, 09:57 AM UTC
The issue effecting upgrades to the Smart SIM has been resolved.
- resolved Oct 30, 2026, 09:57 AM UTC
The issue effecting upgrades to the Smart SIM has been resolved.
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