Honest Mobile Outage History

Started Oct 29, 2026, 01:17 PM UTC· resolved Oct 30, 2026, 09:57 AM UTC

1. investigating Oct 29, 2026, 01:17 PM UTC

   We are aware of an issue effecting customers looking to upgrade to the new 2.0 version of the Smart SIM, and are investigating with our network partners for a resolution

2. monitoring Oct 29, 2026, 04:35 PM UTC

   A fix has been identified and is being rolled out currently

3. resolved Oct 30, 2026, 09:57 AM UTC

   The issue effecting upgrades to the Smart SIM has been resolved.

4. resolved Oct 30, 2026, 09:57 AM UTC

   The issue effecting upgrades to the Smart SIM has been resolved.

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Started Oct 21, 2026, 07:37 PM UTC· resolved Oct 22, 2026, 11:06 AM UTC

1. investigating Oct 21, 2026, 07:37 PM UTC

   We've disabled new orders for physical SIMs while we perform some critical maintenance.

2. resolved Oct 22, 2026, 11:06 AM UTC

   The Classic SIM checkout is back up and running. Maintenance is complete.

3. resolved Oct 22, 2026, 11:06 AM UTC

   The Classic SIM checkout is back up and running. Maintenance is complete.

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Started Aug 15, 2026, 08:27 AM UTC· resolved Aug 17, 2026, 09:37 AM UTC

1. investigating Aug 15, 2026, 08:27 AM UTC

   Drop in connection for some Smart SIM users. You might experience issues using data both in the UK and abroad. We're investigating the issue and working to restore service as quickly as possible. We'll provide another update as soon as we have more information.

2. investigating Aug 15, 2026, 02:47 PM UTC

   We're still investigating. We're continuing to investigate an issue affecting Smart SIM services in the UK and abroad, including the provisioning of Replacement SIMs. We're sorry for any inconvenience this has caused. We are continuing to work towards restoring service as quickly as possible, and we'll provide further updates as soon as we have more information to share.

3. identified Aug 15, 2026, 04:50 PM UTC

   We've identified the issue. Work is currently in progress to restore connections across the Smart SIM. We don't currently have a confirmed timeline for a full resolution, but we're working to restore the service as quickly as possible. We apologise for the inconvenience caused by this, and we will continue to update the status page with any additional information.

4. monitoring Aug 15, 2026, 11:41 PM UTC

   A fix has been implemented, and we're now seeing connections start to restore. The team will continue to monitor the service closely throughout the evening as we validate the fix and ensure connections remain stable. If you're still experiencing issues with your Smart SIM, please restart your phone to help it reconnect to the network before trying again. We'll continue to provide further updates as we have more information.

5. monitoring Aug 16, 2026, 08:32 AM UTC

   We're continuing to monitor the fix. We are seeing some connections across the Smart SIM. If you re-start your phone, this may restore your connection. If not, don't worry, we're still working on it. We'll keep you posted with further updates, and really appreciate your patience.

6. monitoring Aug 16, 2026, 03:18 PM UTC

   Customers in the UK may still be experiencing issues on Smart SIM. We're sorry about this, and appreciate your patience. We're continuing to work on implementing a fix for these SIMs. If you are currently roaming overseas, please re-start your device, and your Smart SIM should reconnect. If not, don't worry, we're still working on it. Thanks again for your patience as we continue to resolve this.

7. monitoring Aug 16, 2026, 04:58 PM UTC

   Smart SIM Performance Update - Service Resumed. We are now seeing normal service resumed across the majority of our Smart SIMs. Please restart your phone, and test your Smart SIM data via our online test link: http://smartsim.honestmobile.com/ and report back if you get a green tick. If you get a red cross, or no connection, double check your Smart SIM settings: iPhone Guide: https://help.honestmobile.com/en/articles/10340162-troubleshooting-smart-sim-ios Android Guide: https://help.honestmobile.com/en/articles/11970119-troubleshooting-smart-sim-android If your settings are correct, and your SIM is not working, just let us know, and the team will be back tomorrow, from 8am BST, to help you out. Your patience and understanding is greatly appreciated, thank you.

8. resolved Aug 17, 2026, 09:37 AM UTC

   Smart SIM Performance Update — Service Resolved The Smart SIM connections have remained stable and connected overnight, and we're now considering the incident resolved. If you're still experiencing issues with your Smart SIM, please restart your phone and try connecting again. If the issue persists, please get in touch with our support team, and we'll be on hand to take a closer look. We apologise again for the disruption caused and thank you for your patience and understanding while we worked to restore the service.

9. resolved Aug 17, 2026, 09:37 AM UTC

   Smart SIM Performance Update — Service Resolved The Smart SIM connections have remained stable and connected overnight, and we're now considering the incident resolved. If you're still experiencing issues with your Smart SIM, please restart your phone and try connecting again. If the issue persists, please get in touch with our support team, and we'll be on hand to take a closer look. We apologise again for the disruption caused and thank you for your patience and understanding while we worked to restore the service.

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Started Jul 24, 2026, 01:12 PM UTC· resolved Jul 24, 2026, 02:19 PM UTC

1. identified Jul 24, 2026, 01:12 PM UTC

   We're aware of a delay affecting new and replacement Smart SIM being sent. Our team is working to get things back on track as quickly as possible. Once resolved, we'll send your Smart SIM without any further action needed from you.

2. resolved Jul 24, 2026, 02:19 PM UTC

   This issue has now been resolved; new and replacement Smart SIMs are being sent as normal. Thank you for your patience while we worked to get everything back on track.

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