Resolved after 1 day 1 hour, affecting European production servers, on June 10, 2026.
The incident has been resolved. Engagement Scoring are now live and synchronized.
Affected components
Update timeline
- identified Jun 10, 2026, 03:38 PM UTC
We have identified an incident impacting the computation of Engagement Scoring on our European platform. Information displayed in the platform, pertaining to Engagement Scoring, may not be up to date, a delay can be observed before it is refreshed. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.
- monitoring Jun 11, 2026, 03:15 PM UTC
A fix has been implemented and deployed. We're catching up on the computation of Engagement Scoring events. Delay can still be observed on Engagement Scoring value for users. Updates will follow as we process Engagement Scoring events. Thank you for your patience.
- resolved Jun 11, 2026, 04:52 PM UTC
The incident has been resolved. Engagement Scoring are now live and synchronized.
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