Hivebrite incident

Header logo - reduced image quality

Resolved after 4 days 23 hours, affecting European production servers and US production servers and 1 more, on February 28, 2025.

identified Mar 03, 2025, 08:01 PM UTC

Fix was uploaded on sandboxes. We will rollout it to production environments tomorrow. The workaround is still valid while waiting for it: you can reupload a logo with a higher quality. Thank you for your patience.

Started: Feb 28, 2025, 05:49 PM UTC
Resolved: Mar 05, 2025, 05:30 PM UTC
Duration: 4d 23h
Detected by Pingoru: Feb 28, 2025, 05:49 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

identified Feb 28, 2025, 05:49 PM UTC

You might have noticed a lower quality in your header logo image. We have identified the root cause. The situation should be solved on Monday. There is no loss of data. Workaround meanwhile: you can reupload a logo if it is not ok to wait for Monday. Thank you for your understanding.
identified Mar 03, 2025, 08:01 PM UTC

Fix was uploaded on sandboxes. We will rollout it to production environments tomorrow. The workaround is still valid while waiting for it: you can reupload a logo with a higher quality. Thank you for your patience.
resolved Mar 05, 2025, 05:30 PM UTC

This incident has been resolved.

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