Resolved after 3 hours 12 minutes, affecting European sandbox servers and US sandbox servers, on June 3, 2025.
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Affected components
Update timeline
- identified Jun 03, 2025, 09:49 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We have identified the cause of the incident and are working on the resolution. We apologize for the inconvenience.
- monitoring Jun 03, 2025, 10:53 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Jun 03, 2025, 01:01 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
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