Resolved after 3 hours 4 minutes, affecting European production servers and US production servers and 1 more, on June 12, 2025.
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Affected components
Update timeline
- investigating Jun 12, 2025, 09:48 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- identified Jun 12, 2025, 09:53 AM UTC
We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring Jun 12, 2025, 10:10 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Jun 12, 2025, 12:52 PM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
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