Resolved after 21 hours 57 minutes, affecting US production servers, on October 15, 2025.
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
Affected components
Update timeline
- identified Oct 15, 2025, 10:07 AM UTC
Our platform has suffered technical issues that prevented a portion of our users and admins from accessing the platform. There is no impact to existing customer data. Users and admins may have been unsuccesful in using the platform between: - October 14th, 10:30pm CEST and 11:00pm CEST; - October 15th, 1:35am CEST and 2:20am CEST. We have identified the cause of the incident, have already deployed mitigation measures and are still working on the resolution of the incident. Updates will be provided as progress is made. Thank you for your understanding. We apologize for the inconvenience and are working to resolve this as soon as possible.
- monitoring Oct 15, 2025, 12:18 PM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Oct 16, 2025, 08:04 AM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.
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