Hivebrite incident

Service outage on all production environments

Resolved after 19 hours 30 minutes, affecting European production servers and US production servers and 1 more, on October 20, 2025.

resolved Oct 21, 2025, 08:31 AM UTC

The incident has been resolved. Our third-party has mitigated their outage issue. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.

Started: Oct 20, 2025, 01:01 PM UTC
Resolved: Oct 21, 2025, 08:31 AM UTC
Duration: 19h 30m
Detected by Pingoru: Oct 20, 2025, 01:01 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

investigating Oct 20, 2025, 01:01 PM UTC

Our platform is currently experiencing technical issues on multiple features (delays and errors in dispatching emails, embedding content) following a third-party outage, since 9.11am Oct 20. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
resolved Oct 21, 2025, 08:31 AM UTC

The incident has been resolved. Our third-party has mitigated their outage issue. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.

Your product runs on more than Hivebrite

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.