Hivebrite incident

Response time: front office and back-office on all environments

Resolved after 14 hours 38 minutes, affecting European production servers and US production servers and 1 more, on April 3, 2026.

investigating Apr 03, 2026, 08:45 PM UTC

The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.

Started: Apr 03, 2026, 02:24 PM UTC
Resolved: Apr 04, 2026, 05:02 AM UTC
Duration: 14h 38m
Detected by Pingoru: Apr 03, 2026, 02:24 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

identified Apr 03, 2026, 02:24 PM UTC

We have identified a latency issue affecting a part of our services. We are actively working on resolving it. Updates will be provided as progress is made. Thank you for your understanding
identified Apr 03, 2026, 04:05 PM UTC

We are actively working on resolving the latency issue. Updates will be provided as progress is made. Thank you for your understanding.
monitoring Apr 03, 2026, 06:28 PM UTC

Optimizations have been implemented to minimize impact. The latency issue is being closely monitored. Updates will follow as we track the situation. Thank you for your patience and support.
monitoring Apr 03, 2026, 06:37 PM UTC

We are continuing to monitor for any further issues.
investigating Apr 03, 2026, 08:45 PM UTC

The latency issue has been resolved. Thank you for your understanding and cooperation. If you encounter further issues, please contact our support team.
resolved Apr 04, 2026, 05:02 AM UTC

This incident has been resolved.

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