Highway incident

Performance Degradation

Resolved after 1 hour 16 minutes, affecting External API and Broker Web Application and 1 more, on August 12, 2026.

resolved Aug 12, 2026, 02:54 PM UTC

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.

Started
Aug 12, 2026, 01:37 PM UTC
Resolved
Aug 12, 2026, 02:54 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 12, 2026, 01:37 PM UTC

Affected components

External APIBroker Web ApplicationCarrierOnboarding

Update timeline

  1. investigating Aug 12, 2026, 01:37 PM UTC

    Some users have reported performance degradation within Highway's broker web application. Our teams are investigating the issue and will provide an update by 09:00 CDT.

  2. investigating Aug 12, 2026, 02:05 PM UTC

    Our team has identified the cause of the issue and is continuing to make updates to address stability.

  3. monitoring Aug 12, 2026, 02:22 PM UTC

    Our engineering teams have implemented a fix and are observing site performance return to normal thresholds. We are continuing to monitor, and we appreciate your patience.

  4. resolved Aug 12, 2026, 02:54 PM UTC

    This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.

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