Highway incident

Broker Web Application Outage

Resolved after 3 hours 11 minutes, affecting External API and Broker Web Application and 1 more, on September 24, 2026.

resolved Sep 25, 2026, 12:43 AM UTC

Highway's engineering teams have confirmed that the issue has been remediated and that all services have been performing as expected for a sustained period of time.

Started
Sep 24, 2026, 09:32 PM UTC
Resolved
Sep 25, 2026, 12:43 AM UTC
Duration
3h 11m
Detected by Pingoru
Sep 24, 2026, 09:32 PM UTC

Affected components

External APIBroker Web ApplicationCarrierOnboarding

Update timeline

  1. investigating Sep 24, 2026, 09:32 PM UTC

    Highway is experiencing a service-impacting issue across multiple services. Our engineering teams are actively investigating the issue, and we will provide subsequent updates as the investigation continues. We appreciate your patience.

  2. monitoring Sep 24, 2026, 10:28 PM UTC

    Our engineering team has identified and remediated the issue. We are monitoring platform performance as it returns to normal ranges.

  3. resolved Sep 25, 2026, 12:43 AM UTC

    Highway's engineering teams have confirmed that the issue has been remediated and that all services have been performing as expected for a sustained period of time.

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