Resolved after 58 minutes, affecting External API and Broker Web Application, on November 5, 2025.
The site has remained fully operational since our fix. Our teams reacted quickly to respond to the issue and we believe the issue is resolved. If you notice any problems please reach out to our customer success team.
Affected components
Update timeline
- investigating Nov 05, 2025, 01:48 PM UTC
Users are experiencing long loading times across the application. Our engineering and infrastructure teams are actively investigating the root cause. We’ll provide updates every 30 minutes or as new information becomes available.
- identified Nov 05, 2025, 02:03 PM UTC
We have identified the cause of the slowness. We are still actively working to resolve this issue. We’ll provide updates every 30 minutes or as new information becomes available.
- identified Nov 05, 2025, 02:07 PM UTC
We have brought the site performance back to the expected level. Our team is continuing to monitor and improve the situation.
- monitoring Nov 05, 2025, 02:21 PM UTC
We have implemented some improvements and continue to monitor the site health
- resolved Nov 05, 2025, 02:46 PM UTC
The site has remained fully operational since our fix. Our teams reacted quickly to respond to the issue and we believe the issue is resolved. If you notice any problems please reach out to our customer success team.
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