Resolved after 6 hours 40 minutes, affecting External API and Broker Web Application, on November 6, 2025.
All systems operational. Continuing heightened monitoring.
Affected components
Update timeline
- investigating Nov 06, 2025, 04:44 PM UTC
Noticing latency and load time issues with some endpoints related to Connect and Carrier Vehicles Area. Will update every 30 minutes or as we find more information
- investigating Nov 06, 2025, 05:13 PM UTC
Deploying a hotfix to correct. Next update in 30 minutes or sooner.
- investigating Nov 06, 2025, 05:48 PM UTC
Hotfix in place. Testing but initial results are promising. Next update in 30 minutes.
- investigating Nov 06, 2025, 06:20 PM UTC
Working through connect and onboarding latency issues. Average latency is currently about 2 hours. Next update in 30 minutes.
- investigating Nov 06, 2025, 06:48 PM UTC
Continuing to investigate the situation. Next update in 30 minutes.
- investigating Nov 06, 2025, 07:12 PM UTC
Average latency now down to about 10 minutes. Continuing to investigate and work the issue. Next update in 30 minutes.
- investigating Nov 06, 2025, 07:43 PM UTC
We believe the situation is resolved. Continuing to monitor as latency improves.
- investigating Nov 06, 2025, 08:12 PM UTC
All systems operational. Continuing heightened monitoring.
- resolved Nov 06, 2025, 11:24 PM UTC
This incident has been resolved.
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