Highway incident

Monitor API Slowness

Resolved after 4 hours 10 minutes, affecting External API and Broker Web Application, on November 10, 2025.

resolved Nov 10, 2025, 08:03 PM UTC

We believe the problem has been fully resolved with the fix deployed and systems stable. If you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance. Thank you for your patience — we’re here to help.

Started
Nov 10, 2025, 03:53 PM UTC
Resolved
Nov 10, 2025, 08:03 PM UTC
Duration
4h 10m
Detected by Pingoru
Nov 10, 2025, 03:53 PM UTC

Affected components

External APIBroker Web Application

Update timeline

  1. investigating Nov 10, 2025, 03:53 PM UTC

    We are currently experiencing some slowness on the Monitor API. We are researching the issue and will update in 30 minutes or as new information becomes available.

  2. investigating Nov 10, 2025, 04:17 PM UTC

    We have located and resolved the issue. We are continuing to monitor the situation.

  3. resolved Nov 10, 2025, 08:03 PM UTC

    We believe the problem has been fully resolved with the fix deployed and systems stable. If you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance. Thank you for your patience — we’re here to help.

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