Hevo incident
Stripe Source - Issue Ingesting Charge/Refund Objects Data
Resolved after 9 hours 27 minutes, affecting UI Console and UI Console and 1 more, on January 28, 2026.
The issue has been identified on Stripe's end, and our team is checking with Stripe's support regarding a concrete root cause. To fix any Stripe pipelines with failing objects like Charge, Refund, or Dispute, please generate a new restricted API key and configure the same in the source settings. Steps mentioned here: https://docs.hevodata.com/sources/fna-analytics/stripe/#obtaining-the-api-key
Affected components
Update timeline
- investigating Jan 28, 2026, 07:56 AM UTC
We are currently experiencing issues retrieving data for the Charge and Refund objects from Stripe. Our team is actively investigating the issue.
- identified Jan 28, 2026, 05:22 PM UTC
The issue has been identified on Stripe's end, and our team is checking with Stripe's support regarding a concrete root cause. To fix any Stripe pipelines with failing objects like Charge, Refund, or Dispute, please generate a new restricted API key and configure the same in the source settings. Steps mentioned here: https://docs.hevodata.com/sources/fna-analytics/stripe/#obtaining-the-api-key
- resolved Jan 28, 2026, 05:23 PM UTC
We're closing this incident as it has been resolved at our end.
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