Hetzner incident

Telephone connection disruption - NBG1

Resolved after 2 hours 27 minutes, affecting Support (Phone system), on August 28, 2026.

investigating Aug 28, 2026, 01:05 PM UTC

We are currently experiencing a disruption in the connection for our telephone support. Calls can be answered, but problems occur after approximately 30 seconds. Instead of calling support, please write a request using the administration panel. Please bear with us. As soon as more information is available, we'll let you know. We apologize for any inconvenience. Thank you for your understanding.

Started
Aug 28, 2026, 12:22 PM UTC
Resolved
Aug 28, 2026, 02:49 PM UTC
Duration
2h 27m
Detected by Pingoru
Aug 28, 2026, 12:22 PM UTC

Affected components

Support (Phone system)

Update timeline

  1. investigating Aug 28, 2026, 01:05 PM UTC

    We are currently experiencing a disruption in the connection for our telephone support. Calls can be answered, but problems occur after approximately 30 seconds. Instead of calling support, please write a request using the administration panel. Please bear with us. As soon as more information is available, we'll let you know. We apologize for any inconvenience. Thank you for your understanding.

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