Hetzner incident
Newly created customer accounts can't create Cloud Servers
Resolved after 19 hours 47 minutes, affecting Cloud (Cloud Server), on September 22, 2026.
We've detected that newly created customer accounts after sign-up incorrectly have a Primary IP limit of 0. This prevents affected customers from creating Cloud Servers with Primary IPs. We're already working on a resolution that will fix the incorrect limit. We'll post an update as soon as the issue has been fixed.
Affected components
Update timeline
- identified Sep 22, 2026, 04:03 PM UTC
We've detected that newly created customer accounts after sign-up incorrectly have a Primary IP limit of 0. This prevents affected customers from creating Cloud Servers with Primary IPs. We're already working on a resolution that will fix the incorrect limit. We'll post an update as soon as the issue has been fixed.
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Amazon Web Services