Helius incident
Elevated latency and 504 errors for requests routed through Singapore
Notice Vendor's status page →
Resolved after 2 hours 50 minutes, affecting RPC and DAS and 1 more, on July 17, 2026.
A power outage in our SGP data center is the root cause. We've routed traffic away from the affected DC, so you may see elevated latency on Singapore-routed requests in the meantime. All other regions are unaffected.
Affected components
RPCDASAtlas (Enhanced Websockets)LaserStream
Update timeline
- identified Jul 17, 2026, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2026, 12:34 AM UTC
A power outage in our SGP data center is the root cause. We've routed traffic away from the affected DC, so you may see elevated latency on Singapore-routed requests in the meantime. All other regions are unaffected.
- resolved Jul 18, 2026, 02:42 AM UTC
This incident has been resolved.
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