Helius incident

Errors When Upgrading or Purchasing Plans Using Crypto

Resolved after 1 hour 52 minutes, on November 3, 2025.

identified Nov 03, 2025, 09:15 AM UTC

We are currently investigating an issue causing errors when users attempt to upgrade or purchase new plans using crypto. If you are affected, please reach out to us at [email protected]

Started: Nov 03, 2025, 09:15 AM UTC
Resolved: Nov 03, 2025, 11:07 AM UTC
Duration: 1h 52m
Detected by Pingoru: Nov 03, 2025, 09:15 AM UTC

Update timeline

identified Nov 03, 2025, 09:15 AM UTC

We are currently investigating an issue causing errors when users attempt to upgrade or purchase new plans using crypto. If you are affected, please reach out to us at [email protected]
resolved Nov 03, 2025, 11:07 AM UTC

This incident has been resolved.

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