Helius incident
Elevated 504/523 Errors on Account-Related RPC Methods
Resolved after 2 hours 18 minutes, affecting RPC, on January 30, 2026.
Timeouts have been resolved. Requests from Portland and Australia may experience elevated latency. We are continuing to monitor the situation.
Affected components
Update timeline
- investigating Jan 30, 2026, 09:36 AM UTC
We are investigating elevated error rates affecting account-related RPC methods on mainnet: getAccountInfo, getBalance, getTokenAccountsByOwner, getMultipleAccounts, and getProgramAccounts. Other methods are not affected.
- identified Jan 30, 2026, 09:46 AM UTC
This appears to be related to upstream network issues in the US-West region. Our datacenter provider is actively investigating.
- monitoring Jan 30, 2026, 10:17 AM UTC
Timeouts have been resolved. Requests from Portland and Australia may experience elevated latency. We are continuing to monitor the situation.
- resolved Jan 30, 2026, 10:44 AM UTC
This incident has been resolved.
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