Heap.io incident

Heap Connect Sync Delays for EU customers on Snowflake

Resolved on November 28, 2025.

monitoring Nov 28, 2025, 04:39 AM UTC

Nov 27, 20:39 PST Resolved - This incident has been resolved. Nov 27, 18:55 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 27, 08:36 PST Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

Started: Nov 28, 2025, 04:39 AM UTC
Resolved: Nov 28, 2025, 04:39 AM UTC
Duration: –
Detected by Pingoru: Nov 28, 2025, 04:39 AM UTC

Update timeline

monitoring Nov 28, 2025, 04:39 AM UTC

Nov 27, 20:39 PST Resolved - This incident has been resolved. Nov 27, 18:55 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 27, 08:36 PST Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

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