Heap.io incident
User property data delayed in Heap connect syncs (US customers only)
Resolved after 6 hours 41 minutes, affecting App and Heap Connect, on October 14, 2026.
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Affected components
Update timeline
- investigating Oct 14, 2026, 01:03 PM UTC
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
- resolved Oct 14, 2026, 07:44 PM UTC
This incident has been resolved.
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