Heap.io incident

Metric alert latency -- Investigating

Resolved on December 2, 2025.

monitoring Dec 02, 2025, 11:11 AM UTC

Dec 2, 03:11 PST Resolved - This incident has been resolved. Dec 1, 14:00 PST Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow. Dec 1, 10:37 PST Update - We are continuing to investigate this issue and will provide an update in 2 hours. Dec 1, 09:38 PST Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

Started
Dec 02, 2025, 11:11 AM UTC
Resolved
Dec 02, 2025, 11:11 AM UTC
Duration
–
Detected by Pingoru
Dec 02, 2025, 11:11 AM UTC

Update timeline

  1. monitoring Dec 02, 2025, 11:11 AM UTC

    Dec 2, 03:11 PST Resolved - This incident has been resolved. Dec 1, 14:00 PST Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow. Dec 1, 10:37 PST Update - We are continuing to investigate this issue and will provide an update in 2 hours. Dec 1, 09:38 PST Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

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