Resolved after 1 hour 27 minutes, affecting App and Heap Connect, on September 19, 2025.
We are actively working on a fix for this issue.
Affected components
AppHeap Connect
Update timeline
- identified Sep 19, 2025, 01:42 PM UTC
Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.
- identified Sep 19, 2025, 02:31 PM UTC
We are actively working on a fix for this issue.
- resolved Sep 19, 2025, 03:09 PM UTC
This incident has been resolved
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