Healthie incident
E-Rx Notifications link not loading DoseSpot
Resolved after 1 hour 22 minutes, on August 4, 2026.
This is resolved. Please refresh the page, and the E-Rx Notifications link on the left menu bar will load DoseSpot as expected.
Update timeline
- identified Aug 04, 2026, 02:51 PM UTC
We're investigating reports that the E-Rx Notifications link on the left menu bar loads a blank white screen instead of DoseSpot. Prescribers can still reach DoseSpot through the Order & Manage button on a patient profile or the E-Rx button on the Quick Profile in Charting. Both work as expected. Once in DoseSpot, prescribers can open Provider Notifications to see their notifications. Proxy access is unaffected.
- resolved Aug 04, 2026, 04:13 PM UTC
This is resolved. Please refresh the page, and the E-Rx Notifications link on the left menu bar will load DoseSpot as expected.
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