Healthie incident
Increased Block Rate of SMS messages to Certain Countries
Resolved after 6 days 19 hours, on September 2, 2026.
We have not seen reports of customer issues, despite the blocks remaining in place, so are marking this as resolved. We continue to advise using an MFA app (vs SMS based authentication) especially for non-US phone numbers.
Update timeline
- monitoring Sep 02, 2026, 04:46 PM UTC
We are seeing our SMS provider block a high percentage of SMS messages to certain foreign countries, especially Philippines, Mexico, and Pakistan. We'd advise using an alternate MFA method (e.g authenticator app) vs SMS if you have a non-US phone number (). If that is not possible, our support engineering team can allow-list any current numbers if you reach out to us.
- resolved Sep 09, 2026, 12:38 PM UTC
We are resolving this as we are no longer seeing customer reports. We still strongly advise using an alternate MFA method (e.g authenticator app) vs SMS if you have a non-US phone number
- identified Sep 14, 2026, 02:10 PM UTC
We are seeing increased block rates for SMS Messages to certain non-US countries (e.g Mexico and the Philippines) Please use app-based MFA if trying to sign in from one of those countries.
- resolved Sep 24, 2026, 01:22 PM UTC
We have not seen reports of customer issues, despite the blocks remaining in place, so are marking this as resolved. We continue to advise using an MFA app (vs SMS based authentication) especially for non-US phone numbers.
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