Hailey HR incident

Disruption when creating and editing employee templates

Resolved after 2 days 22 hours, affecting Core functionalities, on October 23, 2026.

identified Oct 23, 2026, 02:04 PM UTC

We are aware that some customers are unable to save employee templates, both when creating new templates and when editing existing ones. We are currently investigating and will provide an update as soon as we know more.

Started
Oct 23, 2026, 02:04 PM UTC
Resolved
Oct 26, 2026, 12:18 PM UTC
Duration
2d 22h
Detected by Pingoru
Oct 23, 2026, 02:04 PM UTC

Affected components

Core functionalities

Update timeline

  1. identified Oct 23, 2026, 02:04 PM UTC

    We are aware that some customers are unable to save employee templates, both when creating new templates and when editing existing ones. We are currently investigating and will provide an update as soon as we know more.

  2. resolved Oct 26, 2026, 12:18 PM UTC

    This incident has been resolved.

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