Resolved after 7 days 7 hours, affecting HackerOne Integrations, on February 6, 2025.
Summary: We have identified the root cause of the issue and successfully deployed a fix. However, to fully restore functionality, additional actions are required, which have been detailed in the email sent to the affected customers. Thank you for your patience, and our apologies for the inconvenience.
Affected components
Update timeline
- investigating Feb 06, 2025, 09:22 AM UTC
We've identified several Slack integration being disconnected. We're currently investigating the issue.
- monitoring Feb 06, 2025, 10:45 AM UTC
The issue has been identified, resolved, and Slack integrations can be set up again. Some Slack integrations are still disconnected and we're currently investigating if it's possible to restore these.
- monitoring Feb 06, 2025, 03:23 PM UTC
Summary: Slack integration with HackerOne is not working. Existing channels will not receive updates on HackerOne reports and users will not be updated about report changes via the Slack integration Status: We have fixed the issue for new integrations and new Slack + HackerOne integrations will work but existing integrations/slack channels are still not functional Next Steps: HackerOne is investigating whether existing integrations/channels can be restored. We should have another update in the next couple of hours. Thank you for your patience and our apologies for the inconvenience.
- monitoring Feb 07, 2025, 11:14 AM UTC
Summary: We have identified the root cause of the issue and successfully deployed a fix. However, to fully restore functionality, additional actions are required, which have been detailed in the email sent to the affected customers. Thank you for your patience, and our apologies for the inconvenience.
- resolved Feb 13, 2025, 04:25 PM UTC
This incident has been resolved.
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